Privacy Policy
How pk804 Handles Your Data

Section 01

Introduction

This Privacy Policy ("Policy") describes how pk804 ("we", "us", "our" or "the Platform"), operating at https://pk804.cam, collects, uses, discloses, stores and otherwise processes personal data relating to individuals ("you", "your" or "User") who access or use the Platform.

pk804 is an online betting and gaming information platform serving users in Pakistan and other markets. We are committed to handling your personal data responsibly, transparently and in accordance with applicable data protection principles. This Policy applies to all personal data collected through the pk804 website, associated features and any communications between you and the Platform.

By accessing the Platform, registering an account or submitting personal data through any form or feature on the site, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree to this Policy, you should discontinue use of the Platform immediately.

Section 02

Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

Section 03

Data We Collect

pk804 collects personal data in several categories depending on how you interact with the Platform. The categories of personal data we may collect include:

Section 04

How Data Is Collected

pk804 collects personal data through the following primary mechanisms:

• Direct Submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support or submitting any form on the Platform.
• Automated Technologies: Data collected automatically when you interact with the Platform, including cookies, server logs, pixel tags and similar tracking technologies that record technical and usage data.
• Third-Party Sources: Data received from identity verification providers, payment processors, fraud prevention services and, where applicable, publicly available data sources used to verify the accuracy of information you have provided.
• Responsible Gambling Tools: Data generated through your use of self-exclusion, deposit limit or session time tools, which is retained to enforce your stated preferences and comply with operator obligations.

Section 05

Data Processing

pk804 processes personal data for a range of clearly defined purposes. We do not process personal data in a manner that is incompatible with the purposes for which it was originally collected. The primary purposes for which we process your data are as follows:

• Account Registration and Management: Creating, maintaining and operating your user account, including authentication, profile management and account-related communications.
• Identity Verification (KYC): Verifying your age, identity and address to comply with applicable anti-money laundering (AML) and responsible gambling obligations before enabling certain platform features.
• Transaction Processing: Processing deposits and withdrawals, managing payment records and reconciling transaction histories.
• Fraud and Security: Detecting, investigating and preventing fraudulent activity, money laundering, multi-accounting and other prohibited conduct as set out in our Terms & Conditions.
• Platform Improvement: Analysing aggregated usage data to improve the functionality, content quality and user experience of the Platform.
• Legal and Regulatory Compliance: Meeting obligations imposed by applicable law, regulatory authority directions or court orders, including data retention requirements.
• Customer Support: Responding to your queries, resolving complaints and providing assistance related to your account or platform use.
• Responsible Gambling Enforcement: Implementing and maintaining any self-exclusion, deposit limit or cooling-off period you have requested, and monitoring for signs of problem gambling where required by our operator partners' licensing conditions.
• Marketing Communications: Sending you relevant promotional information about platform features, bonuses or events — only where you have provided explicit consent and always with a clear opt-out mechanism.

Section 06

Legal Basis for Processing

pk804 relies on one or more of the following legal bases when processing your personal data, depending on the specific processing activity in question:

• Contractual Necessity: Processing required to perform the contract between you and pk804, including account registration, transaction processing and customer support.
• Legal Obligation: Processing necessary to comply with a legal or regulatory obligation applicable to pk804, including AML checks, data retention requirements and responses to lawful authority requests.
• Legitimate Interests: Processing necessary for the legitimate interests of pk804 or a third party, such as fraud prevention, platform security, analytics and service improvement, provided those interests are not overridden by your own rights and interests.
• Consent: Where processing is based on your freely given, specific and informed consent — primarily for direct marketing communications. You may withdraw your consent at any time without affecting the lawfulness of prior processing.

Section 07

Data Sharing & Disclosure

pk804 does not sell, rent or trade your personal data to third parties for their own marketing purposes. We may share your personal data with carefully selected third parties in the following circumstances:

• Service Providers and Data Processors: Companies that process data on our behalf under written data processing agreements, including identity verification providers, payment processors, hosting infrastructure providers and analytics platforms.
• Operator Partners: Licensed gambling operators whose services are accessible via or described on the Platform, where data sharing is necessary to enable account creation, transaction processing or responsible gambling enforcement.
• Regulatory and Law Enforcement Authorities: Where pk804 is legally compelled to disclose information in response to a court order, warrant, regulatory direction or other lawful authority request.
• Fraud Prevention Agencies: Specialist third-party agencies used to detect and prevent fraudulent activity, money laundering or other financial crime, in accordance with applicable AML obligations.
• Business Transfers: In the event of a merger, acquisition, restructuring or sale of all or part of pk804's business, personal data may be transferred to the relevant successor entity, subject to equivalent privacy protections.

Section 08

Data Retention

pk804 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting or reporting obligations. The following general retention principles apply:

• Active Account Data: Retained for the duration of your account relationship with the Platform, plus any mandatory post-closure retention period required by applicable law or the operator's licensing conditions.
• Transaction Records: Financial transaction records are typically retained for a minimum period required by AML and financial record-keeping regulations applicable to the operator's licensing jurisdiction.
• KYC and Identity Documents: Retained in accordance with the operator's AML obligations, which typically require retention for a period following account closure.
• Support Communications: Retained for a reasonable period following resolution to enable quality assurance review and in case of subsequent related queries or disputes.
• Marketing Consent Records: Retained for as long as necessary to demonstrate that consent was obtained and to manage any subsequent withdrawal of consent.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with an identified individual. Where anonymisation is not technically feasible, data is rendered inaccessible through appropriate access controls.

Section 09

Cookies & Tracking Technologies

pk804 uses cookies and similar tracking technologies to enable core platform functionality, improve user experience and gather aggregated analytics data. The following categories of cookies are used on the Platform:

You may manage cookie preferences through your browser settings. Most modern browsers allow you to refuse cookies, delete existing cookies or be notified when a new cookie is set. Please note that disabling strictly necessary cookies may impair the functionality of the Platform. Refer to your browser's help documentation for specific instructions.

Section 10

Data Security

pk804 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration or disclosure. These measures include, but are not limited to:

• Encryption of data in transit using TLS/SSL protocols on all Platform pages and API connections.
• Encryption of sensitive data at rest, including passwords (stored as salted hashes) and identity document copies.
• Strict role-based access controls ensuring that personal data is accessible only to authorised staff with a legitimate operational need.
• Regular security assessments, vulnerability scanning and penetration testing of Platform infrastructure.
• Incident response procedures to detect, report and address any personal data breach in a timely manner.

Notwithstanding the above, no online platform can guarantee absolute security against all possible threats. Users are encouraged to use strong, unique passwords for their pk804 accounts, to enable two-factor authentication where available, and to log out of their accounts when accessing the Platform from shared or public devices.

Section 11

User Rights

Subject to applicable law and any overriding legal retention obligations, you have the following rights in relation to the personal data that pk804 holds about you:

• Right to Be Informed: To receive clear, transparent information about how your personal data is processed, as set out in this Policy.
• Right of Access: To request a copy of the personal data pk804 holds about you, together with supplementary information about the processing.
• Right to Rectification: To request correction of any inaccurate or incomplete personal data held about you.
• Right to Erasure: To request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (if consent was the legal basis), or where processing is unlawful — subject to our legal retention obligations.
• Right to Restrict Processing: To request a temporary halt on the processing of your personal data in certain circumstances, such as while a rectification request is under review.
• Right to Data Portability: To receive your personal data in a structured, commonly used and machine-readable format, and to have it transmitted directly to another controller where technically feasible.
• Right to Object: To object to processing carried out on the basis of legitimate interests or for direct marketing purposes. Where you object to direct marketing, processing for that purpose will cease immediately.
• Rights Related to Automated Decision-Making: To request human review of any decision that is made about you purely through automated processing and that produces a significant legal or similarly significant effect.

To exercise any of the above rights, please contact pk804 support using the details provided in Section 14 of this Policy. We will respond to all valid requests within a reasonable timeframe. We may need to verify your identity before actioning a request to protect against unauthorised access.

Section 12

Children's Privacy

The Platform is strictly intended for adults aged 18 or older, or the higher minimum age required by the operator's licensing jurisdiction, whichever is greater. pk804 does not knowingly collect personal data from individuals under the applicable minimum age. If we become aware that personal data has been collected from an underage individual, we will take immediate steps to delete that data and close the associated account.

Parents and guardians who believe that a minor in their care has provided personal data to pk804 without their knowledge are encouraged to contact our support team immediately so that the matter can be investigated and resolved promptly.

pk804 supports the use of parental control tools and family-safety software to prevent minors from accessing gambling-related content. For further information on protecting younger users, please visit our Responsible Gambling page.

Section 13

Policy Amendments

pk804 reserves the right to update, revise or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law or Platform features. When material changes are made, the "Last Reviewed" date at the top of this page will be updated accordingly.

Where required by applicable law, or where changes are particularly significant, registered users will be notified via email or an in-platform notification. However, we recommend that you review this Policy periodically, as continued use of the Platform following any update constitutes your acceptance of the revised Policy.

Archived versions of previous Privacy Policy iterations are available upon written request submitted to the support contact address provided in Section 14 below.

Section 14

Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way in which pk804 processes your personal data, please contact our support team. All data-related requests and privacy queries are handled by our dedicated team who will aim to respond within 48 business hours.

For questions about responsible gambling data processing, self-exclusion records or deposit limit history, please visit our Responsible Gambling page. For general platform questions, our FAQ page covers the most common topics.